.malory-refund-policy {
--mr-bg: #f7f9ff;
--mr-card: #ffffff;
--mr-text: #2a2b2a;
--mr-muted: #5f6470;
--mr-line: rgba(14, 10, 109, 0.14);
--mr-blue: #0e0a6d;
--mr-blue-dark: #070545;
--mr-blue-soft: rgba(14, 10, 109, 0.08);
--mr-gold: #f3d644;
--mr-gold-soft: rgba(243, 214, 68, 0.22);
--mr-shadow: 0 18px 45px rgba(14, 10, 109, 0.08);
width: min(100%, 1180px);
margin: 0 auto;
padding: clamp(28px, 4vw, 64px);
background:
radial-gradient(circle at top left, rgba(14, 10, 109, 0.1), transparent 30%),
radial-gradient(circle at top right, rgba(243, 214, 68, 0.18), transparent 28%),
linear-gradient(180deg, #ffffff 0%, var(--mr-bg) 100%);
color: var(--mr-text);
border-radius: 28px;
box-sizing: border-box;
font-family: inherit;
}
.malory-refund-policy * {
box-sizing: border-box;
}
.malory-refund-policy .mr-shell {
width: 100%;
margin: 0 auto;
}
.malory-refund-policy .mr-hero {
background: linear-gradient(135deg, var(--mr-blue-dark), var(--mr-blue));
color: #ffffff;
border-radius: 26px;
padding: clamp(30px, 5vw, 58px);
box-shadow: var(--mr-shadow);
position: relative;
overflow: hidden;
margin-bottom: 24px;
}
.malory-refund-policy .mr-hero::after {
content: "";
position: absolute;
width: 240px;
height: 240px;
border-radius: 999px;
right: -80px;
top: -90px;
background: rgba(243, 214, 68, 0.22);
}
.malory-refund-policy .mr-hero-content {
position: relative;
z-index: 1;
max-width: 820px;
}
.malory-refund-policy .mr-kicker {
display: inline-flex;
align-items: center;
gap: 8px;
margin: 0 0 14px;
padding: 7px 12px;
border: 1px solid rgba(255, 255, 255, 0.22);
border-radius: 999px;
background: rgba(255, 255, 255, 0.08);
color: rgba(255, 255, 255, 0.92);
font-size: 13px;
line-height: 1.4;
letter-spacing: 0.02em;
}
.malory-refund-policy .mr-kicker::before {
content: "";
width: 8px;
height: 8px;
border-radius: 999px;
background: var(--mr-gold);
flex: 0 0 auto;
}
.malory-refund-policy .mr-title {
margin: 0 0 14px;
color: #ffffff;
font-size: clamp(34px, 5vw, 58px);
line-height: 1.05;
font-weight: 750;
letter-spacing: -0.04em;
}
.malory-refund-policy .mr-hero-text {
margin: 0;
max-width: 760px;
color: rgba(255, 255, 255, 0.86);
font-size: clamp(16px, 1.5vw, 19px);
line-height: 1.75;
}
.malory-refund-policy .mr-grid {
display: grid;
grid-template-columns: 1fr;
gap: 18px;
}
.malory-refund-policy .mr-card {
background: var(--mr-card);
border: 1px solid var(--mr-line);
border-radius: 22px;
padding: clamp(22px, 3vw, 34px);
box-shadow: 0 12px 34px rgba(14, 10, 109, 0.06);
}
.malory-refund-policy .mr-card-title {
margin: 0 0 16px;
color: var(--mr-blue-dark);
font-size: clamp(22px, 2.4vw, 30px);
line-height: 1.2;
font-weight: 720;
letter-spacing: -0.025em;
display: flex;
align-items: center;
gap: 12px;
}
.malory-refund-policy .mr-card-title::before {
content: "";
width: 9px;
height: 26px;
border-radius: 999px;
background: var(--mr-gold);
flex: 0 0 auto;
}
.malory-refund-policy .mr-card p {
margin: 0 0 14px;
color: var(--mr-text);
font-size: 16px;
line-height: 1.8;
}
.malory-refund-policy .mr-card p:last-child {
margin-bottom: 0;
}
.malory-refund-policy .mr-list {
margin: 0;
padding: 0;
list-style: none;
display: grid;
gap: 10px;
}
.malory-refund-policy .mr-list li {
position: relative;
margin: 0;
padding: 12px 14px 12px 40px;
background: var(--mr-blue-soft);
border: 1px solid rgba(14, 10, 109, 0.08);
border-radius: 14px;
color: var(--mr-text);
font-size: 16px;
line-height: 1.55;
}
.malory-refund-policy .mr-list li::before {
content: "";
position: absolute;
left: 16px;
top: 20px;
width: 8px;
height: 8px;
border-radius: 999px;
background: var(--mr-blue);
}
.malory-refund-policy .mr-contact-box {
margin: 14px 0;
padding: 16px 18px;
border-radius: 16px;
background: var(--mr-gold-soft);
border: 1px solid rgba(243, 214, 68, 0.42);
color: var(--mr-blue-dark);
font-weight: 650;
line-height: 1.6;
word-break: break-word;
}
.malory-refund-policy .mr-address-box {
margin: 14px 0;
padding: 18px;
border-radius: 16px;
background: #ffffff;
border: 1px dashed rgba(14, 10, 109, 0.28);
color: var(--mr-blue-dark);
font-weight: 650;
line-height: 1.65;
}
.malory-refund-policy .mr-two-column {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: 18px;
}
.malory-refund-policy .mr-cost-card {
border-radius: 20px;
padding: clamp(20px, 2.5vw, 28px);
border: 1px solid var(--mr-line);
background: #ffffff;
}
.malory-refund-policy .mr-cost-card.mr-positive {
background: linear-gradient(180deg, rgba(243, 214, 68, 0.18), #ffffff 72%);
}
.malory-refund-policy .mr-cost-card.mr-neutral {
background: linear-gradient(180deg, rgba(14, 10, 109, 0.07), #ffffff 72%);
}
.malory-refund-policy .mr-cost-heading {
margin: 0 0 14px;
color: var(--mr-blue-dark);
font-size: 18px;
line-height: 1.35;
font-weight: 720;
}
@media (max-width: 749px) {
.malory-refund-policy {
width: 100%;
padding: 22px 16px;
border-radius: 20px;
}
.malory-refund-policy .mr-hero {
border-radius: 22px;
}
.malory-refund-policy .mr-card {
border-radius: 18px;
}
.malory-refund-policy .mr-two-column {
grid-template-columns: 1fr;
}
.malory-refund-policy .mr-list li {
padding-right: 12px;
}
}
Malory Lighting
Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags, if applicable
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at:
customersupport@malory-lighting.com
Please note that approved returns must be sent to the following address:
2735 SW 32nd Terrace, Pembroke Park, FL 33023, United States
Once your return request is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can also contact us at:
customerservice@malory-lighting.com
Damages, Defects, or Wrong Items
Please inspect your order when it arrives.
If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products, special orders, or personalized items.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return. We will also let you know whether the refund has been approved.
If approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
customerservice@malory-lighting.com
Return or Replacement Shipping Cost
You do not need to pay additional return shipping fees if the return or replacement is caused by:
- The warehouse sending the wrong product
- Product quality problems
- Defective or damaged items caused by product issues
Customers are responsible for the return or replacement shipping cost if the return or replacement is caused by non-product-related reasons, including but not limited to:
- Ordering the wrong product
- No longer needing the item
- Changing your mind after purchase
